The Penthouse Experience Gallery Location Our Story Reserve
FAQ

Everything you need to know.

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Arrival & Departure

Check-in is from 4:00 PM. Check-out is by 11:00 AM. Early check-in or late check-out can often be arranged — contact the Lyx team before your arrival and we'll do our best.

The Lyx team will coordinate arrival details with you directly. You'll receive full check-in instructions including key collection details a few days before your arrival.

The easiest option is the C1 Cercanías train from the airport to Torreblanca station — a 3-minute walk from the apartment. Trains run frequently and cost around €4. Airport transfers can also be arranged through the Lyx team.

The Property

Free street parking is available in the area. The Lyx team can advise on the best spots when you arrive. Paid underground parking is also available nearby if you prefer guaranteed spaces.

Yes. The building has an elevator, so heavy suitcases are no problem. The apartment is on the 6th floor.

Yes — all bedrooms and the living area have air conditioning. The terrace is exposed to the sea breeze, which most guests find perfectly comfortable even in summer.

High-speed WiFi throughout the apartment, including the terrace. The connection is reliable and fast enough for video calls and streaming.

Amenities

Yes — high-quality towels and fresh bed linen are provided. Beach towels are also available. You won't need to pack them.

The indoor pool is accessible year-round. The outdoor pool operates seasonally — typically from May through October, depending on conditions. The beach, of course, is always there.

Very. Download the Sonos app, connect to the apartment's network, and play from Spotify, Apple Music, or any other service. The system plays on the terrace as well as inside.

Yes — there's a Mercadona supermarket within easy walking distance, along with smaller convenience shops even closer. The Lyx team can point you toward the best options when you arrive.

Families

Yes. A travel cot, highchair, and children's cutlery are available. The apartment has been used happily by families with young children — the terrace has a safety railing, and the beach is steps away.

Unfortunately pets are not permitted, due to building rules. We apologise if this is inconvenient.

Booking & Payment

Booking direct means no booking platform fees, a guaranteed best rate, and direct contact with the team from the start. You also get access to our local recommendations and can arrange extras before you arrive.

The minimum stay is typically 3 nights, though this varies by season. Contact us for specific dates and we can confirm availability and pricing.

Full details of our cancellation policy are provided at the time of booking. For direct bookings, we aim to be fair and flexible where circumstances allow. Contact us to discuss your situation.

House Rules

No parties or events. The apartment is in a residential building and we expect guests to be considerate of neighbours, particularly in the evenings. Music on the terrace is fine — just at a considerate volume after 11pm.

Smoking is not permitted inside the apartment. Smoking on the terrace is permitted.

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